5-Shield GuaranteeTM Protection
The Property Contents Guarantee:
The primary guest is given a free $100 “allowance” to purchase anything permanent the property seems to be missing or that will enhance its experience (sporting equipment, games, pool raft, cookware, etc.). Simply photograph the item left at the property, along with its purchase receipt and you will be reimbursed post checkout in full.
The Property Cleanliness Guarantee:
This Villa is professionally cleaned before each reservation and is guaranteed to have stain free bed sheets, linens, and comforters. However, mistakes can happen and areas can be overlooked due to its large size. Cleanliness is also subjective. Regardless, if you don't feel it has been cleaned properly and/or thoroughly, its cleaning company is contractually obligated to return to clean to your satisfaction. There are also spare linens on standby. Simply let your assigned property manager know upon checkin.
The Property Foreclosure Guarantee:
This Villa is regularly audited by its property management company to be current on its mortgage, therefore eliminating any risk of a last-minute cancellation due to foreclosure.
The Property Maintenance Guarantee:
This Villa is protected by full time repair specialists and general handymen who can be dispatched within the hour. If something goes wrong during your stay, simply let your assigned property manager know and it will be addresses immediately.
The Property Accuracy Guarantee:
This Villa is regularly audited by its property management company to have current photos, recent guest video reviews and an optional virtual tour which guarantees the property to be exactly as advertised and depicted in its photos.